Within this Support Fact File we've tried to answer some of the support questions customers ask us the most. Check here for a regularly updated list of frequently asked questions about the range of GlobalCAD products. If you don't find the answer to your query below and require further assistance, please feel free to post your questions on the relevant Support Forum.

• What's new
• Compatibility issues
• Installing GlobalCAD products
• Network support
• Registering products
• Free updates
• Trademark and copyrights

Watch this section for news on the latest GlobalCAD Support Services. We'll also be placing notices here regarding company news, product updates, scheduled releases, or solutions to product support issues we believe may be of interest to all customers.

Oct 14, 2003
GlobalCAD today announced the launch of an innovative new range of productivity software for AutoCAD and other CAD systems. GlobalCAD Matrix is a revolutionary Windows-based software application for the batch processing and conversion of DWG and DXF drawing files from one format or project standard to another. Project Center provides network-wide drawing and document management. GlobalCAD Schedule enables the creation, management and intelligent export of AutoCAD drawing data for schedules and bill of materials. GlobalCAD Organizer brings together essential tools for the creation and management of AutoCAD drawing objects including blocks, attribute data and hatch patterns.

Jun 25, 2003
GlobalCAD today announced the integration of powerful new project scheduling tools within its flagship product, LandARCH Professional Edition. Designed to assist the user in the production of bill of materials (BOM) directly from drawing data, features include a new Attribute Profile Manager and schedule export tools for Microsoft Excel, Access and other file formats.

May 12, 2003
GlobalCAD announces strategic alliance with CADPRO Systems Ltd, Autodesk Authorised Systems Centre for New Zealand, for nationwide distribution of its software products to the Computer Aided Design (CAD) market. The agreement provides valuable penetration within the pacific continent.

The minimum system requirements for all GlobalCAD products are the same as those recommended by Autodesk for the relevant version of AutoCAD or AutoCAD LT you are running. The minimum free hard disk space required for installation is shown in the table below.

All products listed are compatible with AutoCAD 2000-2005, AutoCAD LT 2000-2005, Architectural Desktop, Autodesk Mechanical Desktop, Autodesk Map and Autodesk Land Desktop.

Where available, please refer to the user documentation supplied with your GlobalCAD product, during the installation process. If you intend to install the software across a network, please refer to the network document before running the SETUP application.

Should your GlobalCAD product fail to appear within AutoCAD: Firstly, check you have correctly installed the software and re-booted your computer and that you have no other applications running. If this doesn't resolve the problem, close AutoCAD and locate the relevant GlobalCAD software product name on your Windows program bar and run the application entitled Install [Product Name] Menu. This will attempt to reload the product's menu entry and toolbar under your installation of AutoCAD. If you are still experiencing installation problems, you can post your questions on the relevant Support Forum.

In the unlikely event of you wishing to remove your GlobalCAD product and all of its system files from your computer, complete the following instructions:

• Re-run the SETUP application as you did to install the product
• From the Maintenance Mode display, choose the Remove option

The Windows folder relating to the product (e.g. C:\Program Files\…\LandARCH) will still remain. This folder includes sub-folders that may contain library files and reports you have created and wish to keep. If not, simply remove the folder using Windows Explorer to complete the un-install procedure.

For product use, please refer to the GlobalCAD user documentation supplied, together with the software's online help topics for detailed information.

The Network Edition of your GlobalCAD product supports all major network platforms including Novell Netware and Windows NT Server.

In order to assist (automate) the network installation process, your GlobalCAD product can be installed using a LOGIN script command. Alternatively, each networked AutoCAD user can run the central setup application GCADnet.exe to configure their version of AutoCAD. Please refer to the network document supplied with the software before running the SETUP installation program, for further details.

Ensure that all computers intending to run the GlobalCAD product have read/write access to the specified network location. This folder must also be available to each networked AutoCAD user while the LOGIN script (optional installation method) executes.

Technical support via email, valid for 30 days from date of purchase of the GlobalCAD product, as well as notification of upgrades is provided only to users who sign and return the completed Registration Card located within the product packaging.

GlobalCAD customer information remains confidential and will not be disclosed to a third party.

The entire range of GlobalCAD products are under continual development to ensure they maximize user productivity and performance and to meet the highest quality standards expected by our customers.

Subject to availability, incremental product updates i.e. those that occur between official releases, are available free of charge to existing customers. Simply Download and Install the update to ensure you are running the very latest version of your GlobalCAD software. Your existing Serial Number, located within the product packaging, will unlock this Trial Version converting it to the full product. Please note - upgrade fees are applicable for customers wishing to upgrade to the next official release e.g. from GlobalCAD Organizer 2004 to 2005.

GlobalCAD, GlobalCAD (logo), LandARCH, LandARCH (logo), Matrix, Matrix (logo), Project Center, Project Center (logo), Schedule, Schedule (logo), Hatch Manager, Hatch Manager (logo), Block Manager and Drawing Border are trademarks of Globalcad Consultants Limited. Windows is a registered trademark of the Microsoft Corp. All other brand and product names are trademarks or registered trademarks of their respective companies.

This publication is copyright © 2004 by Globalcad Consultants Ltd. All rights reserved. Reproduction or distribution in whole or in part is prohibited without permission.

Last Updated: July 30 2004